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12 Principles Of Knowledge Management

12 Principles Of Knowledge Management

I recently came across a paper by respected author, consultant and keynote speaker  Verna Allee on the 12 principles of Knowledge Management. Reading the paper, two thoughts occurred to me: The principles appear to be so simple and obvious Why didn’t I think of them! I asked myself whether these statements meet the strict definition of ‘principles’, which is: “a fundamental truth or proposition that serves as the foundation for a system of belief or behaviour or for a chain…

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Content Curation Needs Humans After All!

Content Curation Needs Humans After All!

As I ponder my forthcoming session on the topic of “Content Curation” at the CILIP Conference in Liverpool this Friday 3rd July, I’m aware that the slides I was asked to prepare and submit to the organisers last month are already out of date. Unsurprising I guess given the rapidly changing business environment that underpins this discipline.  My notes did include mention of the emergent growth of fully automated content curation tools and platforms, and the inherent problems (as I…

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Knowledge Management – Measuring Return on Investment

Knowledge Management – Measuring Return on Investment

A common and recurrent theme that I keep coming across is how to measure the value of knowledge management, e.g. the return on investment (ROI) of implementing a knowledge management strategy. This may cross over into having a social media strategy where the goal is to support knowledge sharing, so I’ll use these terms – KM Strategy and social media strategy interchangeably in this particular context. I don’t doubt the importance of being able to measure results and it’s the…

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Content Matters – But People Matter More!

Content Matters – But People Matter More!

I was recently asked to participate in a KM roundtable event that APQC are organising on the subject of Content Management Systems (CMS).  They wanted to gather some perspectives from KM professionals and thought leaders (their wording, not mine) active on Social Media to answer a few questions on the best way for creating and gathering internal enterprise content, organising and maintaining that content and making it easily accessible to employees and other stakeholders. The questions and my response as…

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Barriers To Knowledge Sharing

Barriers To Knowledge Sharing

Why is it that some organisations still focus on the document, and being able to hold ‘the strategy’ in their hands. We need to be able to hold the strategy in our heads, not our hands and this happens when its implementation is embedded in what the organisation does, day in and day out.

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Content Curation Primer

Content Curation Primer

The Internet is a wonderful invention. We can find out almost anything we need to know, from cures for rashes to what’s on at the local cinema to the recipe for chocolate cake. We’ve come to expect that whatever we need to know, someone somewhere will have made it available on the Internet. Better still, with the revolution in mobile technology, we have access to this information more or less at any time, any place and on any device. We…

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Communities of Practice – What I’ve Learnt

Communities of Practice – What I’ve Learnt

I  was recently asked  by a colleague to share some “words of wisdom” about what I’d learnt from 9 years of consultancy projects that involved setting up Communities of Practice. I could have written an essay on this topic (and maybe one day I will) but I thought I’d distill it down to the key points as follows: The Basics: We don’t know what we don’t know. People don’t learn from content, they learn from other people. You can’t force…

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Online Information Conference & Show Closes

Online Information Conference & Show Closes

As reported in a brief statement posted to the Online Information Conference website, there will not be an exhibition or conference this year, 2014, with no certainty that it will re-appear in the future. Another victim of these austere times no doubt, with exhibitors, delegates and organisations paying closer scrutiny to the value of every penny spent. Rightly so, but nevertheless, it is a sad reflection of our times, where the opportunities for establishing new connections and developing new relationships…

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5 New Year resolutions that might make you more interesting (or less annoying).

5 New Year resolutions that might make you more interesting (or less annoying).

Having trouble deciding what your New Year resolution should be? Looking for something challenging, or maybe even life changing? Here’s a few behaviour changes to ponder, any one of which would potentially improve my own social media/social networking experience and probably that of many others! 1. Review and update your personal profile. Are you one of the growing number of self-proclaimed experts, gurus, ninjas and black-belts in your chosen trade or subject area? Yes, you might have a doctorate, or…

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