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Tag: KM

Information Management: Evolution or Revolution?

Information Management: Evolution or Revolution?

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What is the future for the Information Professional? ‘Big Data’, open data, linked data, data visualisation, social technology.  Data and information is coming at us from all directions and in a variety of formats. Are we managing all of this, or is it managing us? This presentation, recently given to the Information Management Directorate of the UK Foreign & Commonwealth Office is a small peak at a huge topic and is aimed at providing a broad perspective of the (information)…

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Introduction to the Knowledge Hub

Introduction to the Knowledge Hub

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As we approach the first (Beta) release of the Knowledge Hub, a project that has consumed my very existence as lead consultant for these past 2 years, I thought I would share a presentation I put together for the Knowledge Hub Conference that was held on 1st March 2011 (yes, a month ago, but still relevant).  My previous blogs on this topic… Knowledge Hub 4 – Social Graph and Activity Stream Knowledge Hub 3 – User Experience Knowledge Hub 2…

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Social by Social Game

Social by Social Game

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I’ve had a few people asking about the Social Media Game that is mentioned in the “Web 2.0 Tools for Facilitating Knowledge Management” training event that I ran earlier this week. The game was originally developed by Beth Kanter, David Wilcox and Drew Mackie, and has undergone a number of iterations and refinements, resulting in the “Social by Social Game“, which is the version I use for these training events. The Facilitator’s notes for running the game can be found on…

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Web 2 Tools for Facilitating Knowledge Management

Web 2 Tools for Facilitating Knowledge Management

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Doing final prep today for the Web 2 tools training course that I’m running on Tuesday 29th March. Key outcomes for the training are: An understanding of social networks and social media and the overlap between personal and professional identities. An understanding of the barriers to knowledge sharing and collaboration and how these can be overcome. Creation of a personalised social computing toolkit to support on-going learning and development in collaborative tools and techniques. This will be highly practical, hands-on training…

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The Seven Principles of Knowledge Management

The Seven Principles of Knowledge Management

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What would we do without serendipity? I was looking for something else on the internet just now and (re)stumbled across this from Dave Snowden. It’s from a blog he produced in 2008, but as relevant today as it was then. Worth sharing I thought. Knowledge can only be volunteered it cannot be conscripted. You can’t make someone share their knowledge, because you can never measure if they have. You can measure information transfer or process compliance, but you can’t determine if…

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Building and Nurturing On-Line Communities – Batteries Not Included

Building and Nurturing On-Line Communities – Batteries Not Included

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Much has been written about best practice for developing and nurturing on-line communities , such as Communities of Practice (CoP), and the accepted wisdom is that technology by itself – no matter how good – will NOT deliver vibrant and successful communities. “Build it and they won’t come”  should be the mantra, as Google Wave so amply demonstrated (and I know this was not an on-line community in its purest sense before I get flamed!). I’ve previously tried to illustrate…

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EDO International Congress 2010

EDO International Congress 2010

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I had the privilege if being invited to present at the EDO 2010 International Congress in Barcelona at the Centre for Legal Studies and Specialized Training on 12, 13, 14 May 2010. The conference theme was “New training strategies for oganisations” and I did a session on ‘Cultivating Knowledge Through Communities of Practice”.  The slides I used are available for download from Slideshare and embedded in this post. My sincere thanks to Jesús Martinez Marin and the organiser for the…

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Knowledge Management – Return on Investment

Knowledge Management – Return on Investment

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A common and recurrent theme that I keep coming across is how to measure the value of knowledge management, e.g. the return on investment (ROI) of implementing a knowledge management strategy. This may cross over into having a social media strategy where the goal is to support knowledge sharing, so I’ll use these terms “KM Strategy” and “social media strategy” interchangeably in this particular context. I don’t doubt the importance of being able to measure results and it’s the job…

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Cultivating knowledge through Communities of Practice

Cultivating knowledge through Communities of Practice

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The presentation looks at the phenomenon of Communities of Practice and how they can develop into effective knowledge sharing environments. Topics include: What is a ‘Community of Practice’ (CoP)? Moving from conversations to collaboration Community culture and behaviours What makes a successful community? Measuring success and the elusive ROI Lessons learnt from deployment of CoPs in local government. My thanks to Jesus Matinez Marin and the organising committee for inviting me to address the Congreso Internacional EDO 2010 Conference in…

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What makes a good knowledge professional?

What makes a good knowledge professional?

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Some reflections on my experience at the Exploiting Knowledge and Information symposium held at Cranfield University on 1-2 October 2008. The event was sponsored by the UK Government’s Knowledge Council. Given this was an event for senior civil servants I suppose I shouldn’t have been too surprised by the fact that most speakers spent a good proportion of their time explaining how important they were, what power they wield and what governance structures they had set up/were responsible for. As…

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