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Tag: KM

12 Principles Of Knowledge Management

12 Principles Of Knowledge Management

I recently came across a paper by respected author, consultant and keynote speaker  Verna Allee on the 12 principles of Knowledge Management. Reading the paper, two thoughts occurred to me: The principles appear to be so simple and obvious Why didn’t I think of them! I asked myself whether these statements meet the strict definition of ‘principles’, which is: “a fundamental truth or proposition that serves as the foundation for a system of belief or behaviour or for a chain…

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Knowledge Management – Measuring Return on Investment

Knowledge Management – Measuring Return on Investment

A common and recurrent theme that I keep coming across is how to measure the value of knowledge management, e.g. the return on investment (ROI) of implementing a knowledge management strategy. This may cross over into having a social media strategy where the goal is to support knowledge sharing, so I’ll use these terms – KM Strategy and social media strategy interchangeably in this particular context. I don’t doubt the importance of being able to measure results and it’s the…

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The Seven Principles of Knowledge Management

The Seven Principles of Knowledge Management

What would we do without serendipity? I was looking through some of my archived blog posts just now and (re)stumbled across this from Dave Snowden. It’s from a blog he produced in 2008, but as relevant today as it was then. Worth (re)sharing I thought. Knowledge can only be volunteered it cannot be conscripted. You can’t make someone share their knowledge, because you can never measure if they have. You can measure information transfer or process compliance, but you can’t…

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Content Matters – But People Matter More!

Content Matters – But People Matter More!

I was recently asked to participate in a KM roundtable event that APQC are organising on the subject of Content Management Systems (CMS).  They wanted to gather some perspectives from KM professionals and thought leaders (their wording, not mine) active on Social Media to answer a few questions on the best way for creating and gathering internal enterprise content, organising and maintaining that content and making it easily accessible to employees and other stakeholders. The questions and my response as…

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Barriers To Knowledge Sharing

Barriers To Knowledge Sharing

Why is it that some organisations still focus on the document, and being able to hold ‘the strategy’ in their hands. We need to be able to hold the strategy in our heads, not our hands and this happens when its implementation is embedded in what the organisation does, day in and day out.

Content Curation Primer

Content Curation Primer

The Internet is a wonderful invention. We can find out almost anything we need to know, from cures for rashes to what’s on at the local cinema to the recipe for chocolate cake. We’ve come to expect that whatever we need to know, someone somewhere will have made it available on the Internet. Better still, with the revolution in mobile technology, we have access to this information more or less at any time, any place and on any device. We…

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The ART of Collaboration (reprise)

The ART of Collaboration (reprise)

I will be giving a talk to delegates from the Knowledge and Innovation Network (KIN) next week on the topic of “Gamification” (the integration of game principles and dynamics into non-game contexts in order to encourage participation).  This reminded me of a post I published in 2012, which touched on the issue of motivation (e.g. incentives and rewards) to drive more effective collaboration and knowledge sharing.  I believe the key points in the earlier post are still relevant today, and…

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Online Information Conference & Show Closes

Online Information Conference & Show Closes

As reported in a brief statement posted to the Online Information Conference website, there will not be an exhibition or conference this year, 2014, with no certainty that it will re-appear in the future. Another victim of these austere times no doubt, with exhibitors, delegates and organisations paying closer scrutiny to the value of every penny spent. Rightly so, but nevertheless, it is a sad reflection of our times, where the opportunities for establishing new connections and developing new relationships…

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Corporate Memory and Personal Knowledge Management – A Dichotomy?

Corporate Memory and Personal Knowledge Management – A Dichotomy?

A presentation for the Managing Partners’ Forum. Separating the needs of the individual and those of then organisation has always been an issue for KM and Learning. At times these needs align, sometimes they need to be reconciled and at other times they diverge, particularly when an individual moves to another organisation. The presentation looks specifically at the changing nature of organisations and the emergent power of networks and networking. Personal Knowledge Management (PKM) is a competence we must all learn in order to remain relevant to our organisation. But who ultimately “owns” the ‘corporate’ knowledge that we gather through the workplace networks we nurture and sustain, and do the organisations we work for even recognise the importance of these networks as places for continual learning, knowledge sharing and incubators for innovation?