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The Definitive Knowledge Management Reference Guide

The Definitive Knowledge Management Reference Guide

A while back, Emil Hajric (@emilhajric) from Helpjuice sent me a reference guide he had written on KM Systems and Practices, and which he was making freely available as an E-Book from the Helpjuice website. It was a busy period in my life and I was only able to do a quick scan of the content, but enough to realise this was a significant contribution to the body of literature on the esoteric topic of “KM”. I’ve since had more…

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Intelligent Automation for the new Augmented Workforce

Intelligent Automation for the new Augmented Workforce

The Knowledge & Innovation Network’s (KIN) Summer Workshop took place on the 19th June in the beautiful setting of the Elvetham Hotel in Hook, Hampshire. The workshop examined another facet of the ‘future of work’ theme, with a lense on the application of AI and Robotic Process Automation (RPA) to human augmentation. Our keynote speaker,  Dr Chris Brauer, provided some insight to his latest research and analysis of the ‘Augmented Human Enterprise’, a major academic study into the performance dynamics…

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12 Principles of Knowledge Management

12 Principles of Knowledge Management

I first posted this in 2015 and came across it again during some research I was doing for Warwick Business School. The provenance is consultant and keynote speaker  Verna Allee who outlines 12 principles of Knowledge Management. Two thoughts occurred to me: The principles appear to be so simple and obvious Why didn’t I think of them! I asked myself whether these statements meet the strict definition of ‘principles’, which is: “a fundamental truth or proposition that serves as the…

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Intelligent Automation: getting past the hype.

Intelligent Automation: getting past the hype.

I’m in the process of researching the topic of ‘Intelligent Automation’ for Warwick Business School’s Innovation Network, with a view to organising a member’s workshop for sometime in the second quarter of 2019. As with most emergent technologies, the real challenge is getting beyond the marketing hype and snake-oil salesmen and finding real evidence of innovation and value creation. This is no easy task, not least navigating through a new and rapidly changing lexicon, that embraces (but is not limited…

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Chatbots & Virtual Assistants: Shaping the future of work. 13th November 2018

Chatbots & Virtual Assistants: Shaping the future of work. 13th November 2018

This is a sponsored ‘Breakfast Briefing’ (08.45 – 10.15) with all proceeds from ticket sales going to the BBC’s Children In Need charity. So, if you’d like to learn more about chatbots and virtual assistants and how they are changing the way we work, AND enjoy a sumptuous breakfast AND contribute to a good cause, get your tickets (a bargain at £32) from the WorkPlace Week website. But hurry, places are limited! Way back in 1966, the natural language processing…

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Content Curation: the future of relevance

Content Curation: the future of relevance

This is an updated version of the article originally published in Business Information Review, January 2015.   Content creation is no longer the exclusive domain of journalists, newspapers and advertisers. As Clay Shirky has famously pointed out, publishing is no longer a job or an industry; it’s a button. We’re all creating content, as originators or commentators, which is then shared and re-shared many times over. As a result, online publishing is now ubiquitous and incessant, with the consequence that…

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The 4 Biggest Trends to Expect for Chatbots in 2018

The 4 Biggest Trends to Expect for Chatbots in 2018

The year 2017 saw amazing strides in artificial intelligence (AI), machine learning, and chatbots. The effects such innovations have had for everything from retail and customer service to data mining are even now still becoming realised. Chatbots, through their underlying technology, seek to mimic human interaction with users on websites, mobile apps, and messaging systems. They have potential to reach more customers faster and more efficiently while maintaining high levels of customer engagement and satisfaction.  Here are the four biggest…

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Science Fiction (Sci-Fi) As A Stimulus For Innovation

Science Fiction (Sci-Fi) As A Stimulus For Innovation

As part of my role as a Facilitator for Warwick Business School’s “Knowledge & Innovation Network” (KIN), I was privileged to be invited to a Sci-Fi Symposium organised by the Defence, Science & Technology Laboratory (Dstl). The event took place just before Christmas 2017, and was led by Dr John Carney, Principal Scientist and Mrs Caz Pitt (Innovation Process & Culture Lead) at Dstl. The aim of the Symposium was  to explore whether the stimulus of Science Fiction might enable…

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Automation and AI – What does the future of work look like?

Automation and AI – What does the future of work look like?

Our news and activity streams are buzzing with articles, blogs, analyst reports and social media hype around the topic of “AI”. It’s a fairly loosely defined topic that covers an enormous spectrum of disciplines, from big data and predictive analytics, to machine learning, natural language processing, automation and robotics. Depending on who you listen to, it’s either the most important technological breakthrough since the invention of electricity, or it heralds the end of civilisation as we know it! Extreme scenarios…

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KIN Winter workshop 2017: Data-driven decision making

KIN Winter workshop 2017: Data-driven decision making

It’s now just over three weeks to Warwick Business School’s Knowledge & Innovation Network Winter Workshop on the 6th December. An event I’ve been busily planning over the past few months. It’s been a bit of a rocky road finding the right speakers for this event, but I think we’re finally there, and we’ve got a good blend of relevant experts who can talk about the social, ethical, political and economic impact of human-machine (augmented) decision making, and the real…

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