Knowledge Management – Measuring Return on Investment

Knowledge Management – Measuring Return on Investment

A common and recurrent theme that I keep coming across is how to measure the value of knowledge management, e.g. the return on investment (ROI) of implementing a knowledge management strategy. This may cross over into having a social media strategy where the goal is to support knowledge sharing, so I’ll use these terms – KM Strategy and social media strategy interchangeably in this particular context. I don’t doubt the importance of being able to measure results and it’s the…

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Murdermap Mashup

Murdermap Mashup

Spotted originally by my colleague Conrad Taylor, a geospatial application that plots more than 400 homicide cases reported by court reports and the Old Bailey’s archives. Something for the ‘gruesome violence’ mashup category maybe. You can even do deep dive query’s according to the type of murder weapon used, e.g. ligature, knife, gun, etc. According to the website, the ‘murdermap’ project is dedicated to covering every single case of murder and manslaughter in London from crime to conviction. It aims…

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The Seven Principles of Knowledge Management

The Seven Principles of Knowledge Management

What would we do without serendipity? I was looking through some of my archived blog posts just now and (re)stumbled across this from Dave Snowden. It’s from a blog he produced in 2008, but as relevant today as it was then. Worth (re)sharing I thought. Knowledge can only be volunteered it cannot be conscripted. You can’t make someone share their knowledge, because you can never measure if they have. You can measure information transfer or process compliance, but you can’t…

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Content Matters – But People Matter More!

Content Matters – But People Matter More!

I was recently asked to participate in a KM roundtable event that APQC are organising on the subject of Content Management Systems (CMS).  They wanted to gather some perspectives from KM professionals and thought leaders (their wording, not mine) active on Social Media to answer a few questions on the best way for creating and gathering internal enterprise content, organising and maintaining that content and making it easily accessible to employees and other stakeholders. The questions and my response as…

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30 ways to fail on Twitter

30 ways to fail on Twitter

Culled and curated from a few of my archived blog posts, a few tips on Twitter protocol that might enhance your social media credibility and encourage real people (not Bots) to follow you. However, to conform with the (slightly misleading) title of this blog post, which you’ve probably guessed was crafted to attract attention, just do the opposite of the items in this list! Don’t auto-reply to follows with a link to your free (but crap) ebook. Don’t provide an…

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Wider Horizons For Information Audit

Wider Horizons For Information Audit

It’s a paradox of our time that the more information that organisations create or consume, the less they understand it. Specifically, most organisations don’t know what information they’ve got, where it came from, where it is stored, who owns it, how good it is (in terms of accuracy and relevance), and perhaps most importantly, what value it may have, if any. More often than not it’s only when there has been an unauthorised leakage of information, or when wrong information…

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Making The Case For Enterprise Social Networks

Making The Case For Enterprise Social Networks

Why is it that so many organisations still struggle to (a) understand what an Enterprise Social Network (ESN) is and (b) how it might benefit their business. Despite the fact that social networking technology has been around for over 10 years, there is still a general lack of social business maturity on the part of many organizations, who appear to lack the culture to be able to understand, appreciate, and leverage ESN’s. Gartner have reported that over 80% of Social…

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Change to Primary URL

Change to Primary URL

Just a brief note to inform any readers/followers that I have changed the primary URL for this blog from steve-dale.net to stephendale.com. This is part of a rationalisation of domain names that I own, and to distinguish this (mainly) business-related blog content from my personal (non-business) blog content at stephendale.net. Access to this blog is still available from steve-dale.net, and the RSS subscription should not be affected. However, all permalinks have changed to “stephendale.com/xxxx” and as such anyone who has…

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Barriers To Knowledge Sharing

Barriers To Knowledge Sharing

Why is it that some organisations still focus on the document, and being able to hold ‘the strategy’ in their hands. We need to be able to hold the strategy in our heads, not our hands and this happens when its implementation is embedded in what the organisation does, day in and day out.