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Category: white paper

Heuristics and Biases – The Science Of Decision Making

Heuristics and Biases – The Science Of Decision Making

This article was originally published in June 2015 Vol 32 (2) edition of Business Information Review. References and links were checked and updated on 29th July 2018. Abstract A heuristic is a word from the Greek meaning “to discover.” It is an approach to problem solving that takes one’s personal experience into account.  Heuristics provide strategies to scrutinise a limited number of signals and/or alternative choices in decision-making. Heuristics diminish the work of retrieving and storing information in memory; streamlining the decision making process…

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Web 2.0 in Local Government

Web 2.0 in Local Government

How and why should local authorities and Government be planning to exploit the collaborative features of Web 2.0? This article was originally published in IT Adviser late last year. Web 2 in Local Government Publish at Scribd or explore others: Europe Government web2.0 collaboration Feel free to share…FacebookGoogle+TwitterLinkedinBufferPinterest

Utilising Web 2.0 in local government

Utilising Web 2.0 in local government

I was asked recently to produce an article for ITAdvisor on the topic of Web 2.0 in local government, and specifically, the areas in which Web 2.0 could be used, the resultant benefits that can be delivered and the key issues to be considered in order to ensure that the technologies are implemented successfully. This proved more difficult than I first imagined, not least because there is so much going on across the sector in relation to Web 2.0 initiatives…

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Building a collaborative workspace

Building a collaborative workspace

I highly recommend the recently published white paper – “Building a collaborative workspace” – by Shawn Callahan, Mark Shenck and Nancy White. The paper goes some way to redressing the balance between Web 2.0 technology solutions and the skills, processes and techniques required to ensure the technology is used effectively. I’ve blogged on this topic previously (It’s not the technology…its the people that matter), but I think the issue is very elegantly summarised by the authors of this paper as…

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