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Category: Knowledge Management

Knowledge Sharing Barriers

Knowledge Sharing Barriers

Knowledge sharing is the corner-stone of many organisations’ knowledge-management (KM) strategy. Despite the growing significance of knowledge sharing’s practices for organisations’ competitiveness and market performance, several barriers make it difficult for KM to achieve the goals and deliver a positive return on investment. This list of knowledge sharing barriers provides a helpful starting point and guideline for senior managers auditing their existing practices with a view to identifying any bottle-necks and improving on the overall effectiveness of knowledge-sharing activities. The…

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The Definitive Knowledge Management Reference Guide

The Definitive Knowledge Management Reference Guide

A while back, Emil Hajric (@emilhajric) from Helpjuice sent me a reference guide he had written on KM Systems and Practices, and which he was making freely available as an E-Book from the Helpjuice website. It was a busy period in my life and I was only able to do a quick scan of the content, but enough to realise this was a significant contribution to the body of literature on the esoteric topic of “KM”. I’ve since had more…

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Intelligent Automation – the new augmented workforce

Intelligent Automation – the new augmented workforce

If you take out the mundane; if you take out the boring; and if you take out the stuff that you can automate, you’re left with the things computers can’t do: being creative, being empathetic, being entrepreneurial, being sociable, handling exceptions and making decisions. All of these make life more interesting and challenging.

12 Principles of Knowledge Management

12 Principles of Knowledge Management

I first posted this in 2015 and came across it again during some research I was doing for Warwick Business School. The provenance is consultant and keynote speaker  Verna Allee who outlines 12 principles of Knowledge Management. Two thoughts occurred to me: The principles appear to be so simple and obvious Why didn’t I think of them! I asked myself whether these statements meet the strict definition of ‘principles’, which is: “a fundamental truth or proposition that serves as the…

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Content Curation: the future of relevance

Content Curation: the future of relevance

This is an updated version of the article originally published in Business Information Review, January 2015.   Content creation is no longer the exclusive domain of journalists, newspapers and advertisers. As Clay Shirky has famously pointed out, publishing is no longer a job or an industry; it’s a button. We’re all creating content, as originators or commentators, which is then shared and re-shared many times over. As a result, online publishing is now ubiquitous and incessant, with the consequence that…

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Gamification: making work fun, or making fun of work?

Gamification: making work fun, or making fun of work?

This post was previously published on 25th September 2014 at Collabor8now.com.  It is an abbreviated abstract from a research paper I submitted to Sage publications on the topic of  “Gamification”. The full article is available from the June 2014 edition of Business Information Review. Introduction: Gamification is about understanding and influencing human behaviours that organizations want to encourage amongst their workforce or customers. Gamification seeks to take enjoyable aspects of games – fun, play and challenge – and apply them to real-world business…

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Heuristics and Biases – The Science Of Decision Making

Heuristics and Biases – The Science Of Decision Making

This article was originally published in June 2015 Vol 32 (2) edition of Business Information Review. References and links were checked and updated on 8th August 2019. Abstract A heuristic is a word from the Greek meaning “to discover.” It is an approach to problem solving that takes one’s personal experience into account.  Heuristics provide strategies to scrutinise a limited number of signals and/or alternative choices in decision-making. Heuristics diminish the work of retrieving and storing information in memory; streamlining the decision making process…

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Critical Steps For Building an Online Community

Critical Steps For Building an Online Community

The following is a list of the critical points to consider when embarking on a project or plan to build an online community.  This information is available from previous blog posts I’ve shared over the years, and Slideshare presentations, but for convenience I’ve curated these posts into a single post/page of “knowledge nuggets”.  The items have been kept deliberately brief, but further and detailed information (with relevant citations and references) can be provided on request. Ensure you have community facilitator/community…

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Are any of us “experts”?

Are any of us “experts”?

I was recently reminded of this article, which resonated with me at the time, and still does. I’m guessing all of us could pin a few names to people we might label as “confident idiots”, but I wonder how often we turn the mirror on ourselves and measure our perceived wisdom against the Dunning-Kruger curve? One particular example that I find a little irksome is the number of people who describe themselves as “expert” in their personal bios. Self-proclaimed expertise…

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Science Fiction (Sci-Fi) As A Stimulus For Innovation

Science Fiction (Sci-Fi) As A Stimulus For Innovation

As part of my role as a Facilitator for Warwick Business School’s “Knowledge & Innovation Network” (KIN), I was privileged to be invited to a Sci-Fi Symposium organised by the Defence, Science & Technology Laboratory (Dstl). The event took place just before Christmas 2017, and was led by Dr John Carney, Principal Scientist and Mrs Caz Pitt (Innovation Process & Culture Lead) at Dstl. The aim of the Symposium was  to explore whether the stimulus of Science Fiction might enable…

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