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Category: Knowledge Management

Content Curation: the future of relevance

Content Curation: the future of relevance

This is an updated version of the article originally published in Business Information Review, January 2015.   Content creation is no longer the exclusive domain of journalists, newspapers and advertisers. As Clay Shirky has famously pointed out, publishing is no longer a job or an industry; it’s a button. We’re all creating content, as originators or commentators, which is then shared and re-shared many times over. As a result, online publishing is now ubiquitous and incessant, with the consequence that…

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Gamification: making work fun, or making fun of work?

Gamification: making work fun, or making fun of work?

This post was previously published on 25th September 2014 at Collabor8now.com.  It is an abbreviated abstract from a research paper I submitted to Sage publications on the topic of  “Gamification”. The full article is available from the June 2014 edition of Business Information Review. Introduction: Gamification is about understanding and influencing human behaviours that organizations want to encourage amongst their workforce or customers. Gamification seeks to take enjoyable aspects of games – fun, play and challenge – and apply them to real-world business…

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Heuristics and Biases – The Science Of Decision Making

Heuristics and Biases – The Science Of Decision Making

This article was originally published in June 2015 Vol 32 (2) edition of Business Information Review. References and links were checked and updated on 29th July 2018. Abstract A heuristic is a word from the Greek meaning “to discover.” It is an approach to problem solving that takes one’s personal experience into account.  Heuristics provide strategies to scrutinise a limited number of signals and/or alternative choices in decision-making. Heuristics diminish the work of retrieving and storing information in memory; streamlining the decision making process…

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Critical Steps For Building an Online Community

Critical Steps For Building an Online Community

The following is a list of the critical points to consider when embarking on a project or plan to build an online community.  This information is available from previous blog posts I’ve shared over the years, and Slideshare presentations, but for convenience I’ve curated these posts into a single post/page of “knowledge nuggets”.  The items have been kept deliberately brief, but further and detailed information (with relevant citations and references) can be provided on request. Ensure you have community facilitator/community…

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Are any of us “experts”?

Are any of us “experts”?

I was recently reminded of this article, which resonated with me at the time, and still does. I’m guessing all of us could pin a few names to people we might label as “confident idiots”, but I wonder how often we turn the mirror on ourselves and measure our perceived wisdom against the Dunning-Kruger curve? One particular example that I find a little irksome is the number of people who describe themselves as “expert” in their personal bios. Self-proclaimed expertise…

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Science Fiction (Sci-Fi) As A Stimulus For Innovation

Science Fiction (Sci-Fi) As A Stimulus For Innovation

As part of my role as a Facilitator for Warwick Business School’s “Knowledge & Innovation Network” (KIN), I was privileged to be invited to a Sci-Fi Symposium organised by the Defence, Science & Technology Laboratory (Dstl). The event took place just before Christmas 2017, and was led by Dr John Carney, Principal Scientist and Mrs Caz Pitt (Innovation Process & Culture Lead) at Dstl. The aim of the Symposium was  to explore whether the stimulus of Science Fiction might enable…

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Automation and AI – What does the future of work look like?

Automation and AI – What does the future of work look like?

Our news and activity streams are buzzing with articles, blogs, analyst reports and social media hype around the topic of “AI”. It’s a fairly loosely defined topic that covers an enormous spectrum of disciplines, from big data and predictive analytics, to machine learning, natural language processing, automation and robotics. Depending on who you listen to, it’s either the most important technological breakthrough since the invention of electricity, or it heralds the end of civilisation as we know it! Extreme scenarios…

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KIN Winter workshop 2017: Data-driven decision making

KIN Winter workshop 2017: Data-driven decision making

It’s now just over three weeks to Warwick Business School’s Knowledge & Innovation Network Winter Workshop on the 6th December. An event I’ve been busily planning over the past few months. It’s been a bit of a rocky road finding the right speakers for this event, but I think we’re finally there, and we’ve got a good blend of relevant experts who can talk about the social, ethical, political and economic impact of human-machine (augmented) decision making, and the real…

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The depreciating value of human knowledge

The depreciating value of human knowledge

Automation is just one facet on the broader spectrum of AI and machine intelligence. Yes, it’s going to affect us all (it already is with the increasing emergence of intelligent agents and bots), but I think there is a far deeper issue here that – at least for the majority of people who haven’t become immersed in the “AI” meme – is going largely unnoticed. That is, the very nature of human knowledge and how we understand the world. Machines…

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Managing Knowledge on Slack 2.0

Managing Knowledge on Slack 2.0

Summary The proliferation of Slack into the work place has been just amazing. While the jury is still out whether Slack can replace emails, however there is no questioning the important place it has come to occupy when it comes to communication and collaboration in several businesses. While Slack has many advantages as compared to previous enterprise messaging and collaboration tools, however managing knowledge on Slack is still a challenge. This article explores the importance of knowledge management on Slack,…

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