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Category: Communities of Practice

Gamification: making work fun, or making fun of work?

Gamification: making work fun, or making fun of work?

This post was previously published on 25th September 2014 at Collabor8now.com.  It is an abbreviated abstract from a research paper I submitted to Sage publications on the topic of  “Gamification”. The full article is available from the June 2014 edition of Business Information Review. Introduction: Gamification is about understanding and influencing human behaviours that organizations want to encourage amongst their workforce or customers. Gamification seeks to take enjoyable aspects of games – fun, play and challenge – and apply them to real-world business…

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Critical Steps For Building an Online Community

Critical Steps For Building an Online Community

The following is a list of the critical points to consider when embarking on a project or plan to build an online community.  This information is available from previous blog posts I’ve shared over the years, and Slideshare presentations, but for convenience I’ve curated these posts into a single post/page of “knowledge nuggets”.  The items have been kept deliberately brief, but further and detailed information (with relevant citations and references) can be provided on request. Ensure you have community facilitator/community…

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Communities of Practice – Planning For Success

Communities of Practice – Planning For Success

My experience of knowledge sharing in organisations stems mainly from my involvement in setting up Communities of Practice (CoPs) for UK local government. This was part of a broader Knowledge Management strategy that I was commissioned to deliver for the Improvement and Development Agency (now part of Local Government Agency -LGA). An online collaboration platform was launched in 2006 to support self-organising, virtual communities of local government and other public sector staff. The purpose was to improve public sector services…

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Communities of Practice – What I’ve Learnt

Communities of Practice – What I’ve Learnt

I  was recently asked  by a colleague to share some “words of wisdom” about what I’d learnt from 9 years of consultancy projects that involved setting up Communities of Practice. I could have written an essay on this topic (and maybe one day I will) but I thought I’d distill it down to the key points as follows: The Basics: We don’t know what we don’t know. People don’t learn from content, they learn from other people. You can’t force…

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Maximising the power of collective knowledge

Maximising the power of collective knowledge

Introduction This is a summary of one of the breakout session I ran at the Cisco Public Services Summit, Oslo 9-11 December 2011.  It describes the role of Communities of Practice in supporting more effective collaboration and knowledge sharing between organisations working in the public sector. It notes the key lessons learnt from a 6-year journey, starting from the launch of the UK local government CoP platform in 2006 and how this led to an ambitious attempt to create a…

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The Role of the Facilitator in Building and Sustaining Communities of Practice

The Role of the Facilitator in Building and Sustaining Communities of Practice

I have the honour of being invited to present at the XIII Seminari Compartim L’e-moderador i altres nous agents de coneixement a les organitzacions on 21st September 2011. The event is sponsored by Generaliti de Cataluña, centre d’Estudis Juridics, I Formacio Especialitzada. This post is a brief preamble to my presentation. Background My experience of knowledge sharing in organizations stems mainly from my involvement in setting up Communities of Practice (CoPs) for UK local government. This was part of a…

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Communities of Practice: a strategy for more effective collaboration

Communities of Practice: a strategy for more effective collaboration

Acting as a public administrator, it was my privilege to arrange and facilitate a meeting this morning between a delegation from the Government of Singapore and some of the ‘expert’ Community of Practice Facilitators from the local government Community of Practice platform. My thanks to Etienne Wenger for making the original connections with the Singapore Government, and to Adrian Barker (Policy & Performance CoP – 3913 members), Neil Rimmer (Productivity and Efficiency Exchange CoP – 2513 members) and Michael Norton…

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Knowledge Hub – part 4: Social Graph and Activity Stream

Knowledge Hub – part 4: Social Graph and Activity Stream

Continuing with my posts about the Knowledge Hub (Beta release in April 2011): Knowledge Hub 3 – User Experience Knowledge Hub 2 Knowledge Hub 1 I wanted to touch on another of the key features being delivered by the new system, the ‘Social Graph’ and ‘Activity Stream’. These are intimately related and hence it makes sense to discuss them as one feature or capability. Social Graph A social graph in its broadest context is the mapping of everyone and how…

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Are you a robin or a magpie?

Are you a robin or a magpie?

I was reading one of Johnnie Moore’s blog posts recently, about positive deviance, where looking at outliers helps people to solve serious real world problems. Johnnie refers to an abstract from The Power of Positive Deviance: How Unlikely Innovators Solve the World’s Toughest Problems, ( published by Harvard Business Press. © 2010 Richard Pascale, Jerry Sternin and Monique Sternin), which in turn refers to a Nasrudin parable about how easy it is to miss the answers that are right before…

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