Browsed by
Category: AI

Chatbots – augmenting NOT replacing the human workforce

Chatbots – augmenting NOT replacing the human workforce

Way back in 1966, the natural language processing program, ELIZA, played the role of a digital psychologist. This early chatbot was capable of “listening” to you as you shared your life story, delivering mostly coherent, yet vague canned responses to whatever you typed in. Chatbots have come a long way since then. Many in the current generation are equipped with artificial intelligence (AI), making them more powerful than ever. And today, chatbots are used by organisations to listen to and respond…

Read More Read More

Intelligent Automation – the new augmented workforce

Intelligent Automation – the new augmented workforce

If you take out the mundane; if you take out the boring; and if you take out the stuff that you can automate, you’re left with the things computers can’t do: being creative, being empathetic, being entrepreneurial, being sociable, handling exceptions and making decisions. All of these make life more interesting and challenging.

Intelligent Automation: getting past the hype.

Intelligent Automation: getting past the hype.

I’m in the process of researching the topic of ‘Intelligent Automation’ for Warwick Business School’s Innovation Network, with a view to organising a member’s workshop for sometime in the second quarter of 2019. As with most emergent technologies, the real challenge is getting beyond the marketing hype and snake-oil salesmen and finding real evidence of innovation and value creation. This is no easy task, not least navigating through a new and rapidly changing lexicon, that embraces (but is not limited…

Read More Read More

Chatbots & Virtual Assistants: Shaping the future of work. 13th November 2018

Chatbots & Virtual Assistants: Shaping the future of work. 13th November 2018

This is a sponsored ‘Breakfast Briefing’ (08.45 – 10.15) with all proceeds from ticket sales going to the BBC’s Children In Need charity. So, if you’d like to learn more about chatbots and virtual assistants and how they are changing the way we work, AND enjoy a sumptuous breakfast AND contribute to a good cause, get your tickets (a bargain at £32) from the WorkPlace Week website. But hurry, places are limited! Way back in 1966, the natural language processing…

Read More Read More

Virtual Agents

Virtual Agents

Society has been acquiring the benefits that artificial intelligence can produce ever since AI has been around. The summer of 1956 was a turning point for many scientists who would become leaders in their branches for decades. It was at a workshop organised at the Dartmouth College when the field of artificial intelligence research was actually founded. The first ever serious proposal in the philosophy of AI was six years earlier when Alan Turing published a paper in which he…

Read More Read More

The 4 Biggest Trends to Expect for Chatbots in 2018

The 4 Biggest Trends to Expect for Chatbots in 2018

The year 2017 saw amazing strides in artificial intelligence (AI), machine learning, and chatbots. The effects such innovations have had for everything from retail and customer service to data mining are even now still becoming realised. Chatbots, through their underlying technology, seek to mimic human interaction with users on websites, mobile apps, and messaging systems. They have potential to reach more customers faster and more efficiently while maintaining high levels of customer engagement and satisfaction.  Here are the four biggest…

Read More Read More

Automation and AI – What does the future of work look like?

Automation and AI – What does the future of work look like?

Our news and activity streams are buzzing with articles, blogs, analyst reports and social media hype around the topic of “AI”. It’s a fairly loosely defined topic that covers an enormous spectrum of disciplines, from big data and predictive analytics, to machine learning, natural language processing, automation and robotics. Depending on who you listen to, it’s either the most important technological breakthrough since the invention of electricity, or it heralds the end of civilisation as we know it! Extreme scenarios…

Read More Read More

KIN Winter workshop 2017: Data-driven decision making

KIN Winter workshop 2017: Data-driven decision making

It’s now just over three weeks to Warwick Business School’s Knowledge & Innovation Network Winter Workshop on the 6th December. An event I’ve been busily planning over the past few months. It’s been a bit of a rocky road finding the right speakers for this event, but I think we’re finally there, and we’ve got a good blend of relevant experts who can talk about the social, ethical, political and economic impact of human-machine (augmented) decision making, and the real…

Read More Read More

Workplace Week Fringe Event: Automation & AI

Workplace Week Fringe Event: Automation & AI

Warwick Business School’s Knowledge & Innovation Network (KIN) and Norton Rose Fulbright (NRF) will be facilitating a breakfast briefing during Workplace Week (13-17th November) on the topic of ‘Automation & AI in the workplace‘. Workplace automation is becoming more widespread, and today’s AI-enabled, information-rich tools are increasingly able to handle jobs that in the past have been exclusively done by people (including tax returns, language translations, accounting, even some types of surgery) – automation is destined to have profound implications…

Read More Read More